Contact

Type to explore Drawk studio productions

Discover cross-platform games, mobile apps, architecture articles, and interactive GLSL labs.

PRODUCT & APP SUPPORT DESK

Product & Game Support Inquiries

Need help with one of our apps or games? Select the product and type of support below, answer a few quick questions, and our engineering support desk will help you out.

1 Which App or Game Do You Need Support On?

Choose the app or game you are contacting us about. If you followed a support link from a product page, it is already selected for you.

Selected Product
Only These
Questions about photo import, Move vs Copy, Guest mode handover, encrypted .otvault backups, or biometric unlocking? Contact our mobile tools desk.
Quick Answers for Only These
How does Guest mode work when I hand my phone to someone?

Open a set or pick specific photos and start Guest mode before handing your phone over. The viewer can only swipe through the photos you selected, and exiting Guest mode back to the rest of the app requires your PIN or biometric unlock.

What is the difference between 'Move' and 'Copy' when importing photos?

Copy imports your selected photos into the private Only These sandbox while leaving the originals in your phone's photo library. Move imports the photos and removes the originals from your camera roll so they only live inside your locked sets.

Can Drawcode see or recover my photos if I forget my PIN?

No. Because Only These has zero network access and stores your PIN as a one-way salted PBKDF2 hash in your device's hardware Keystore or Keychain, no one (including Drawcode engineers) can bypass the PIN or recover your photos without it.

How do .otvault backup files work?

An .otvault file is an AES-256-GCM encrypted archive containing your sets, photos, videos, and organization. When you export a backup, you choose a passphrase that derives the encryption key via PBKDF2. You can store the .otvault file anywhere, and restore it later on the same or a new device using that passphrase.

Does Only These connect to any cloud server?

Never. The app does not request the INTERNET permission on Android and makes zero network requests on iOS. It operates 100% offline.

2 What Type of Support Do You Need?

Select the category that best matches your question or issue so we can show the right support questions.

3 Platform, Device & App Version

Sharing your platform and device helps us reproduce and resolve technical issues much faster.

Which platform are you using?
4 Support Questions & Issue Details

Tell us what happened and what you expected to see.

5 Where Should We Send Our Reply?

We only use your contact information to reply to this support ticket.

Typical response time: Monday - Friday within 24 - 48 business hours.

Prefer to email our support desk directly?